Heres a copy of my review from the
Eatabilty Guide:
I am almost speechless! I don't think Ive ever experienced such poor service at a restaurant, but more the point, so much rudeness and indifference from the restaurant after I voiced my dissatisfaction. Any restaurant could conceivably have a bad night, or have been overwhelmed by a packed house, etc, but to not only have a a relatively empty house and then receive the attitude that i received from the staff was despicable.
I wondered how long we would have to sit waiting before the staff came over to ask us whether we wanted our bill, or whether we wanted the cap for our unfinished bottle of Penfolds 407. It was unfortunate that my dining partner had an early morning tomorrow, else we would have sat there longer just to see how long it would take for some response. I think it must have been close to 30 mins before we had to flag down someone. They were clearly understaffed right from the get go!!! And the worst thing was, I believe they knew it, and didnt care!!!!!
The waiter knew at the beginning my partner was not drinking, so he should have known to keep the cap handy. Did he think I was going to drink more than half a bottle?
The response from the woman staffmember was we see buckets of bottle tops throughout the night, and no one has ever requested a top. In the last 10 dining experiences, I have had the waiters ASK me whether I wanted the top.
However it was not even the fact that they didn't keep the correct top, it was the reaction from the woman i spoke to about it, who I paid the bill to. Simply no expression of remorse or empathy with me whatsoever, rather a smug attitude and a self righteous one, and one who didn't care. She had an excuse for everything. Oh we like to give couples extra time between courses so they can talk, most are on dates she exclaimed lol. What rot! A good waiter comes to the table and at least asks for our standing, whether we require anything.
That begs the question about Corkage.
What does the cost of corkage cover?
Surely opening the traditional cork and not the cap, which doesnt require any effort at all. But they didnt even offer to open our bottle. I waited but had to open it myself.
Did they attempt to fill up my glass? not once, not even an afterthought. And finally they didnt even keep the cap, and they gave me somebody elses lol. Unbelievable!!!
So do you think that entitled a restaurant to charge a corkage? what the heck did they do to deserve that service fee? absolutely bugger all!
As I said and reiterate, it wasn't even the poor service that got to me, it was the ATTITUDE of the staff member i spoke to about my concerns. Good customer service listens and empathises and considers some constructive criticism. Perhaps if they offered to remove the corkage fee, I may have forgotten and moved on, but the response of, some tables drunk 7 bottles of wine lol Was astounding!!!!! Well some tables had 18 people...we had just 2 lol and only 1 drunk wine. What they are saying is, a couple is not important as a whole group.
What you want to experience at a good restaurant is not only above average food, but you want to feel comfortable, appreciated, and welcomed. You want to have some degree of good customer service. Its not just satisfactory to have a chat with the table after we have waited 30 mins for someone to clear the plates.
Maybe I was spoiled in my last dining experience at Atom Thai. I felt like i was give the Royal Treatment. Surely its not too much to ask to come past your table once in a while and ask how everything is, or clear the plates, or attend to the wine.
In fact I don't think Ive ever been to a restaurant recently where a waiter hasn't filled my glass up. This place didn't even open it lol Can u believe that? They didnt even consider an ice bucket. Tai Pak and Atom Thai, were prompt to ask us if we wanted an ice-bucket. They kept the caps and they filled the glass all night. That's what you expect for corkage right?
I don't know who the woman was that I spoke to, my partner seemed to think it was the owner, but if she is, I'm even more shocked!!! I would be just as shocked if she was part of the management staff. There's no way, and i mean no way, any staff would be that rude and not concede that could have perhaps done a better job.
I read some past reviews from this restaurant and I recall vaguely some comments about how rude the management was about some of their dissatisfaction, and perhaps I should go back and check, but now that I have experience the same treatment, I now believe it. After first noticing the restaurant on the Eatability Guide and observing their 7.6 rating from 83 votes I thought it was going to be a winner. However I was wrong.
The interesting thing is, I may have overlooked the poor service and just focused on the food, had it not been for the rude feedback.
I am going to be fair and comment on the food too.
After not opening the wine, we waited perhaps 20 minutes before we were asked if wanted to order. We ordered some Bruschetta and we were given MASSIVE portions. The bread although crunchy and fresh was SWAMPED with the tomato mix. The tomato wasn't particularly good produce. Fortunately the onion was not too powerful, but cherry tomatoes or even baby roma tomatoes would have given it a much needed sweetness to it.
Ive never ever seen such large portions of Bruschetta, the tomato mix must have been an inch deep.
My partner ordered some salt and pepper squid, and received a rather small portion. while nicely finished off with decorative batter in a swirl, for almost 17 dollars you would expect a lot more squid. I tried some squid, and it was a moderately tough, and had a bit of a fishy smell to it. I would have been very disappointed with it.
I ordered the confit of duck in pastry with a pomegranate molasses. While it didn't look very appetising, it tasted very nice. The duck had a nice spice to it, and the sauce worked well. However there just wasn't enough sauce i found. It was very very scarce.
My partner ordered the pork belly with potato bake. The pork belly was very good, and the apple sauce lovely. It was the standout on otherwise a pretty mediocre experience.
I had the Barramundi with prawns and a hollandaise sauce. The barramundi was sweet n and tasty but the sauce was a little amiss. In fact I found it very difficult to decide on a main meal because lots of the mains came with hollandaise, or garlic potato, or rice. Nothing really stood out and grabbed my attention. Perhaps in hindsight the pork would have been great.
The dessert was somewhat better than the mains. Well presented. The strawberry souffle was light and I enjoyed it. My partners chocolate lava pudding lacked big time. I almost ordered it too, it tasted weird, floury, a little bland and just not the kind of decadence you would have expected.
I thought for the most partner the food was ok, id say a little above average, but it lacked conviction. Some of the dishes were too pricey for what they delivered. I expected a higher quality. You just cant expect to dump a whole lot of an ingredient on a plate and expect to charge more for it. One would prefer an ingredient(s) done well, in a small amount for good value, than be exaggerated beyond its depth.
I really expected more from the restaurant tonight. 7.6 is far overrated!!!
Food is the only category that comes close to the average score provided, but even then, the food doesnt deserve an 8. A 6 would be closer.
The ambience wasn't much to write home about, and the service and value the 2 poorest categories by far. The table decor was pretty poor too. Butcher's paper it appeared. It lacked style and elegance.
Service was far below average, even before the final jugular.
its definitely not even close to 7 in value.
If the staff, or owner or management whoever the woman was, reacts so poorly and so arrogantly and doesn't even value your concerns, and basically says to you, we dont CARE if you return, then how can you...I am totally and utterly bewildered as to how any staff member in any customer service field, let alone a restaurant could display so much contempt and utter disregard for their customers.
When you work hard all week, you look forward to something special at the end of it, and to be let down like I have been tonight, leaves a bad taste in your mouth.
When you spend 65 dollars a head with no wine, with the quality of food we received, its just not acceptable.
Basically its just like a hit and run. They can hit you once with a bad experience, but how many people can they hit? Who accepts responsibility for it? They definitely wont be hitting me twice!
I don't think Ive ever been so disgusted with the response from any restaurant ever in my life. 99% of staff are genuinely friendly and courteous and aim to please.
We discussed while we were waiting for almost 30 mins after desserts, with bag on table wallet out, and staring at the waiters as they kept clearing other tables with no people left, and setting up new tables for tomorrow from a distance longingly for one of them to come over and ask us if we wanted a bill, or whether we wanted a top for the wine.
We wondered if we walked out whether they would have noticed or cared.
I still cant believe they had the nerve to suggest that they didnt come over because they thought we were dating lol. That is the most ridiculous assumption and excuse ive heard.
I think the real crux is that 2 people do not raise the revenue as a whole party. Why bother to treat a table for two with the same respect? Its all about money, and not about professionalism. However unlike our previous dining experience, it was so good, we brought more people, and no doubt parties in the future. If someone mentions "Blakes" in the future i will vehemently exclaim I wouldnt touch it with a ten foot barge pole. I feel sorry for the chef; he is not being supported by the wait staff and or management.
VERY disappointing experience!!!